General Terms and Conditions

These General Terms and Conditions are applicable to any and all contracts concluded by b-token. Said terms and conditions shall take precedence over any general or specific terms and conditions of the buyer. By placing an order, the buyer confirms to accept the present terms and conditions. Deviations from or additions to these terms and conditions shall be valid only if they have been accepted by b-token in writing beforehand.

1. Offer

Our offers are at all times free of engagement. They only become binding on confirmation of the order and on receipt of the order confirmation for the order placed as transmitted by b-token by email.

Unless otherwise specified, our offers are valid for a period of 1 month as of the date they have been issued.

The online offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to allow consumers to properly assess the offer. Any images b-token uses are a truthful representation of the products, services and/or digital content offered. Obvious mistakes or obvious errors in the offer are non-binding on b-token.

2. Orders

Orders shall be placed online or by email. The buyer will receive a confirmation and an overview of his order by e-mail.

Unless otherwise specified, our prices are exclusive of taxes. We reserve the right to amend our prices if any changes were to arise in the prices of energy or raw materials, wages or any other cost-price components, even after the contract has been concluded.

Orders to be executed according to a design, whatever its format, shall invariably be executed at the buyer’s exclusive risk. Accordingly, we decline any and all liability in terms of any civil proceedings that may be instituted on grounds of counterfeiting or copyright infringements. The buyer is deemed to have obtained the necessary permission from the owner of the design or the holder of the copyright.

In the event of an incorrect delivery or a mistake, whatever its nature, our liability shall be limited to the remake of the order in question. The buyer explicitly waives the right to additional compensation, whatever its nature.

3. Payments

Unless otherwise specified, our invoices are payable in advance. Goods are shipped on receipt of payment only.

Payments shall be effected online, by bank transfer or in cash at the registered office of b-token. Online payments are secured and take place via a secure server.

4. Delivery lead times

The delivery lead times are indicative only and non-binding. Delayed delivery cannot in any circumstances give rise to the payment of damages or to the dissolution of the contract by the buyer.

5. Reservation of title

The goods supplied shall remain the exclusive and unalienable property of b-token until the principal, interests, charges and taxes have been settled in full. However, the risks transfer to the customer as soon as the goods leave our warehouse. In the event of default, we are entitled to forthwith rescind the contract subject to a simple written notification issued eight days after a formal notice to pay has remained without effect and without prejudice to the right to seek reimbursement of the costs and losses incurred.

6. Cancellations

Order cancellations shall not be accepted unless the customer has notified b-token in writing. They shall be valid only if they have been accepted by b-token in writing.

7. Complaints

Complaints shall be valid only if they have been made to b-token in writing or by email and have also been accepted by b-token in writing.

Valid complaints:

a) Complaints relating to the non-conformity of the delivery and visible defects - within eight days of the goods having been delivered.

b) Complaints relating to hidden defects - within eight days of the defect having been discovered and no later than 6 months after the goods have been delivered.

The filing of a complaint does not release the buyer from his obligation to pay. Goods shall not be accepted in return unless b-token has given its prior and written consent to their return.

Our warranty shall in any case be limited to a replacement of the order, and, should this prove to be unfeasible, to a refund of the sales price.

Our contact details:
b-token bv
Veldenstraat 14 bis
2470 Retie

8. Disputes

Any disputes with regard to the conclusion, validity, the interpretation or the performance of the present contract and any contracts ensuing therefrom shall be governed by Belgian law and pertain to the exclusive jurisdiction of the courts of Turnhout.

9. Personal information

Any personal information the buyer furnishes b-token with within the context of an order is stored in an automated customer database. b-token may use this information for publicity purposes, to furnish the buyer with information and to follow up orders. The buyer is free to ask b-token for access to these data and to have the data in question erased or rectified. To do so, the buyer can contact b-token via Personal data are not shared with third parties.

10. Returns

You are free to return the goods for up to 14 days of receipt. To do so, please contact b-token by e-mail at

If you have ordered several goods, the 14-day period shall start to run on receipt of the last item. Any products you wish to return must be returned within 14 days of b-token’s consent.

To exercise your right of withdrawal, the goods must be undamaged and be returned in their original packaging. The goods can be returned upon consultation by email or telephone. On receipt of the goods, the full amount of the order, including shipping costs, will be credited. The only cost to be borne by you is the cost of returning the goods from your address to b-token.

Exceptions - products that cannot be returned, unless incorrect or not in conformity with the description of the goods:

  • Custom-made products
  • Personalized products
  • Products that have demonstrably been used by the customer

Return address: b-token, Veldenstraat 14 bis, 2470 Retie, Belgium.